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Sub Line Information/Calling in an Absence

Procedure to Follow When Calling in an Absence

Suzanne Roberts, Secretary in the Jackson School office, will continue as the Substitute Coordinator for the 2026-2027 school year.

Please use the following number when reporting your absence: 

774-364-0968

When you call or text in an absence, please leave the following information:

  1. Name of person calling
  2. Name of teacher who will be absent
  3. Name of School
  4. Subject or grade taught
  5. Date(s) of absence
  6. Reason for absence (personal sick, family sick, professional, personal day, etc.)
  7. Length of absence
  8. Substitute needed or not needed
  9. Name of substitute preferred (The substitute coordinator makes all final arrangements)

All professional staff including paraprofessionals must call or text in their absence regardless of the reason and whether or not a substitute is necessary.

Please report any upcoming absence as far in advance as possible by following the directions outlined above. For day-of absences, all personnel are required to provide notification via call or text no later than 6:00 a.m., except in cases of unforeseen emergencies.

A staff person or designated caller reporting an absence should give all the information in the order requested above. Staff who are uncertain regarding the length of absence should report each day.

NOTE: Please remember to submit your requests through Employee Access in addition to contacting Suzanne Roberts.